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Frequently Asked Questions

Everything you need to know about playing at infinity88 — from signing up and making deposits to bonuses, games, and responsible gaming. Can't find your answer? Our support team is here 24/7.

Account & Registration

How to create your infinity88 account, complete KYC verification, reset your password, and manage your profile settings as a Filipino player.

Deposits & Withdrawals

Accepted payment methods including GCash, Maya, and Philippine bank transfers — plus processing times, minimum amounts, and how to track your transactions.

Bonuses & Promotions

Welcome bonuses, reload offers, free spins, and loyalty rewards at infinity88 — including wagering requirements and how to claim your promos correctly.

Games & Software

Questions about slots, bingo, live casino, Double Exposure Blackjack, and new games at infinity88 — including how RNG works and game fairness standards.

Security & Privacy

How infinity88 protects your personal data, what two-factor authentication options are available, and what to do if you suspect unauthorized account access.

Responsible Gaming

Self-exclusion, deposit limits, cool-off periods, and the 21+ age policy at infinity88 — because safe, controlled gaming always comes first.

Account & Registration

Creating your infinity88 account is straightforward. Click the Register button on the homepage, fill in your full name, mobile number, email address, and preferred password. You'll receive a one-time PIN (OTP) on your registered mobile number to verify your identity. Once verified, you'll need to complete KYC (Know Your Customer) by uploading a valid government-issued ID before you can make your first deposit. The whole process usually takes under 10 minutes.

Remember: you must be 21 years of age or older to register and play at infinity88. This is a legal requirement under Philippine gaming regulations.

infinity88 accepts the following Philippine government-issued IDs for identity verification:
  • PhilSys National ID
  • Philippine Passport
  • UMID or SSS ID
  • Driver's License (LTO)
  • Voter's ID / COMELEC ID
  • PRC Professional ID
Upload a clear photo or scan of the front and back of your chosen ID. Make sure all four corners are visible and the text is legible. Blurry or cropped images will be rejected and will delay your verification. Most KYC reviews are completed within 24 hours on business days.

On the infinity88 Login page, click "Forgot Password?" below the login form. Enter the mobile number or email address linked to your account. You'll receive an OTP or a password reset link within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact our support team at [email protected] for manual account recovery.

No. infinity88 strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

Log in to your infinity88 account and navigate to My Profile > Account Settings. You can update your email address, mobile number, and communication preferences there. Note that changes to your registered name or date of birth require additional identity verification and must be submitted through our support team, as these are tied to your KYC records.
Deposits

infinity88 supports the following deposit methods for Filipino players:
  • GCash — instant, available 24/7
  • Maya (PayMaya) — instant, available 24/7
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
Please note: credit cards are not accepted for gambling deposits in the Philippines, in line with current regulations. Cryptocurrency deposits are also not supported.

The minimum deposit at infinity88 is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit, though large deposits may trigger additional verification checks in line with anti-money laundering (AML) requirements.

GCash and Maya deposits are credited to your infinity88 account instantly in most cases — usually within seconds of completing the transaction on your e-wallet app. Bank transfers typically take 15 minutes to 2 hours during business hours, though some banks may take longer during weekends or public holidays. If your deposit hasn't appeared after 3 hours, contact our support team with your transaction reference number.

infinity88 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your bank or GCash/Maya before initiating a transfer. Any fees charged by third-party payment providers are outside infinity88's control.
Withdrawals

Log in to your infinity88 account and go to My Wallet > Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the transaction. Make sure your KYC verification is complete and your withdrawal method matches the name on your infinity88 account — we cannot process withdrawals to accounts belonging to third parties.

Processing times at infinity88 vary by method:
  • GCash / Maya: 1–3 hours (most are processed within the hour)
  • Bank Transfer (InstaPay): 1–3 hours during business hours
  • Bank Transfer (PESONet): 1–3 business days
Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may also take longer as our finance team performs additional security checks.

The minimum withdrawal at infinity88 is ₱200 for GCash and Maya, and ₱500 for bank transfers. Daily withdrawal limits apply and vary depending on your account verification level and loyalty tier. Players who have completed full KYC verification enjoy higher daily limits. Contact our support team if you need to arrange a large withdrawal above the standard daily limit.

Common reasons for withdrawal delays or rejections at infinity88 include:
  • Incomplete KYC verification — your ID has not been approved yet
  • Unmet bonus wagering requirements — bonus funds must be wagered before withdrawal
  • Name mismatch — the name on your payment account doesn't match your infinity88 profile
  • Pending security review — triggered by unusual account activity
  • Incorrect account details — double-check your GCash number or bank account number
If your withdrawal has been pending for more than 24 hours, please contact our support team with your transaction ID for assistance.
Bonuses & Promotions

infinity88 offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and structure may vary — check the infinity88 Casino promotions page for the current offer. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Read the full bonus terms carefully before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games like blackjack may contribute less. Always check the specific terms for each promotion.

If you have a promo code, enter it in the Promo Code field during the deposit process or in your account's Promotions section. Some bonuses are automatically credited upon qualifying deposit — no code needed. If a bonus doesn't appear in your account within 30 minutes of qualifying, contact our support team and provide your deposit reference number.
Games & Software

infinity88 offers a wide range of casino games including:
  • Slots — hundreds of titles from leading providers, including jackpot and megaways slots
  • Bingo — multiple bingo rooms with different ticket prices and jackpot sizes
  • Double Exposure Blackjack — a unique blackjack variant where both dealer cards are dealt face-up
  • Live Casino — live dealer baccarat, roulette, and blackjack streamed in real time
  • New Games — freshly added titles updated regularly

Yes. All games at infinity88 use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. You can view the RTP for individual games in the game's information panel before you play.

Absolutely. infinity88 is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile site is designed to work smoothly on popular Philippine mobile brands including Samsung, OPPO, vivo, Xiaomi, and Apple iPhone. For the best experience, use a stable WiFi or LTE connection.
Security & Privacy

infinity88 uses 256-bit SSL encryption on all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through PCI-DSS compliant payment gateways. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and do not sell or share your personal data with third parties for marketing purposes. See our Privacy Policy for full details.

If you suspect unauthorized access to your infinity88 account, take these steps immediately:
  • Change your password right away via infinity88 Login > Forgot Password
  • Contact our support team at [email protected] to flag the account for review
  • Check your registered email and mobile number for any changes you didn't make
  • Review your recent transaction history for any unauthorized deposits or withdrawals
Our security team will investigate and, if necessary, freeze the account to prevent further unauthorized activity while the review is ongoing.

Yes. infinity88 supports two-factor authentication via SMS OTP. When enabled, you'll be required to enter a one-time code sent to your registered mobile number each time you log in from a new device or browser. We strongly recommend enabling 2FA in your account security settings — it's one of the most effective ways to protect your account from unauthorized access.
Responsible Gaming

infinity88 provides the following responsible gaming tools, all accessible from your account settings:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — cap how much you can lose in a given period
  • Session Time Limits — automatically log out after a set duration
  • Reality Check Reminders — periodic pop-ups showing your session time and spending
  • Cool-Off Period — temporarily suspend your account for 24 hours up to 6 weeks
  • Self-Exclusion — close your account for 6 months, 1 year, 3 years, or permanently
Visit our Responsible Gaming page for full details on each tool.

To self-exclude, log in to your infinity88 account and go to My Account > Responsible Gaming > Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent) and confirm your request. Self-exclusion takes effect within 24 hours. During this period, you will not be able to log in, deposit, or place bets. Permanent self-exclusion is irreversible. If you need immediate assistance, contact our support team directly at [email protected].

The minimum age to register and play at infinity88 is 21 years old. This is a strict legal requirement under Philippine gaming regulations. All accounts are subject to age verification during KYC. Any account found to belong to a person under 21 will be immediately closed and all funds returned, minus any winnings which will be forfeited. If you suspect a minor has accessed infinity88, please report it to [email protected] immediately.

Gambling is addictive. Know when to stop.

If you feel that gambling is negatively affecting your life, finances, or relationships, please reach out for help. You can:
  • Use infinity88's self-exclusion or cool-off tools immediately from your account settings
  • Contact our player protection team at [email protected]
  • Speak with a trusted friend, family member, or mental health professional
  • Reach out to PAGCOR's responsible gaming helpline for guidance and referrals
You are not alone. Help is available, and taking the first step is the most important thing you can do. Visit our Responsible Gaming page for more resources and information.

Gambling is addictive. Know when to stop.
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Responsible Gaming

Gaming should always be fun and within your means. If you ever feel it's getting out of hand, use our tools or reach out.

Gambling is addictive. Know when to stop.

21+ only. Play responsibly.

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